Privacy Policy

Effective date: March 1, 2026

Welcome to Wildz Casino. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.wildz.com, use our services, or interact with us in any other way. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Data Controller

The data controller responsible for your personal data is:

Wildz Casino Ltd
123 Gaming Street,
London, UK, EC1A 1AA
Email: [email protected]
Phone: +44 20 7946 0123

2. Information We Collect

We collect and process the following types of personal data:

Identity Data: name, date of birth, gender.
Contact Data: email address, postal address, telephone numbers.
Account Data: username, password, account preferences.
Financial Data: payment card details, bank account information, transaction history.
Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Usage Data: information about how you use our website, products, and services.
Marketing and Communications Data: your preferences in receiving marketing from us and your communication preferences.

3. How We Collect Your Information

We collect data directly from you when you:

Register an account or update your profile.
Make deposits or withdrawals.
Contact customer support.
Participate in promotions or surveys.

We also collect data automatically through cookies and similar technologies when you use our website.

4. Use of Your Personal Data

We use your personal data for the following purposes:

To provide, operate, and maintain our services.
To verify your identity and comply with legal and regulatory requirements, including anti-money laundering (AML) and responsible gambling obligations.
To process your transactions and manage your account.
To communicate with you, including sending account updates, promotional offers, and other information.
To improve and personalise your experience on our website.
To detect, prevent, and address fraud, security issues, and other illegal activities.
To comply with our legal obligations.

5. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we rely on the following legal bases to process your personal data:

Performance of a contract: to provide our services to you.
Legal obligation: to comply with applicable laws and regulations.
Legitimate interests: to improve our services, prevent fraud, and ensure security, provided this does not override your rights.
Consent: where you have given clear consent for specific purposes, such as marketing communications.

6. Sharing Your Information

We may share your personal data with:

Service providers and partners who assist us in operating our business, such as payment processors, identity verification services, and marketing agencies.
Regulatory authorities, law enforcement, and other government bodies as required by law or to protect our rights.
Affiliated companies within our corporate group.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

7. International Transfers

Your information may be transferred to, and processed in, countries outside the UK. When we do so, we ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.

9. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including to satisfy any legal, accounting, or reporting requirements.

10. Your Rights

You have the following rights under UK GDPR:

The right to access your personal data.
The right to rectify inaccurate or incomplete data.
The right to erasure (to be forgotten) in certain circumstances.
The right to restrict processing.
The right to data portability.
The right to object to processing.
The right to withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at [email protected].

11. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyse usage, and deliver personalised content and advertising. For detailed information, please see our Cookie Policy.

12. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children under 18. If we become aware that we have collected personal data from a child under 18, we will take steps to delete such information.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact our Data Protection Officer:

Wildz Casino Ltd
Attn: Data Protection Officer
123 Gaming Street,
London, UK, EC1A 1AA
Email: [email protected]
Phone: +44 20 7946 0123

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated. Visit https://ico.org.uk for more information.